Gartner Report

2021 Gartner® Market Guide for Multicountry Payroll Solutions

Per Gartner, “Multicountry payroll transformation projects have received significant investment over the last year to facilitate postpandemic recovery and support hybrid work scenarios. Application leaders should streamline their payroll delivery model to achieve compliance, efficiency and optimal EX.”

Learn more about Gartner’s market overview of Multicountry Payroll Solutions and their recommendations for organizations seeking to transform global payroll operations.

Access the guide

Key guide findings

  1. Multicountry payroll data has become an important input for planning and analyzing headcount, budgeting costs and allocating labor during post-COVID-19 recovery. This is because process inefficiencies and a lack of unified real-time employee payroll data have been exposed during the COVID-19 pandemic in organizations with disjointed payroll operating models.
  2. There are early signs that hyperautomation and machine learning are reaping dividends in practical use cases and proceeding toward mainstream adoption in payroll technology.
  3. Payroll business process outsourcing (BPO) vendors are replatforming to build their native payroll technology in order to improve integration, reporting and analytics, and reduce dependency on legacy payroll engines. In contrast, payroll administration software vendors are expanding their managed services capacity to offer additional options.
  4. Although many application leaders believe that their goal is to minimize the number of providers in the multicountry payroll portfolio, most would be best served by opting for a hybrid approach.

Disclaimers and attribution

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner Market Guide for Multicountry Payroll Solutions, Ranadip Chandra, Ron Hanscome, Sam Grinter, John Kostoulas, 2nd August 2021.