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WHITEPAPER GPA Survey
Results
on Service

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Do service providers still provide a service?

Did you know that the top three challenges facing payroll professionals when it comes to their payroll provider are:

  1. Level of service
  2. Response time to queries
  3. Lack of integrations

 

When these are not delivered on, we can clearly see the impact of poor service levels on global payroll. As we all strive to deliver a right pay, right day promise, find means of continual improvement and ensure compliance, we know that having a payroll provider that knows what it takes to support their customer base is hugely important.

 

Download our recent report, carried out in conjunction with the Global Payroll Association, exploring the service levels provided by payroll providers.

 

With over 55% of respondents finding it difficult to get in touch with a representative for their provider, this makes for an interesting read!

Download your copy now.