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Client Support

onboarding

Overview Challenge

Time and again we hear about painful implementation projects, long support ticket queues, lack of responsiveness and poor local tax knowledge as key pain points for global payroll departments everywhere.

At Immedis we understand how complex global payroll is. We have built our business around our team of international tax & payroll experts, ensuring compliance and reliable support for you, always.

onboarding

Client Onboarding

Our onboarding process is designed to get you up and running on the iConnect platform as quickly as possible with minimum disruption to your business.

With the help of an Implementation Specialist and Senior Payroll &  Tax Specialist we will work with you to design an effective project delivery roadmap that works for your team and key stakeholders.

Our 5 Step Process ensures a smooth transition from our onboarding team to our service delivery team ensuring your parallel run gives you peace of mind of what’s to come.

Our 5 Step Process

SUPPORT Onboarding

Our 5 Step Process
  • 01

    Step 1

    Mobilisation

    Kick off: Key project personnel are assigned and onboarded from all organizations. Kick off call, creation and sign off of the project plan.

  • 02

    Step 2

    Discovery

    Plan on A Page: Employee, company, historic payroll information and any other technical requirements are gathered at this point to set up the project correctly.

  • 03

    Step 3

    Set Up

    Let’s Get Started: The global iConnect platform and local in-country payroll engines are set up to reflect the information gathered during the discovery page. Technical integrations are built here too.

  • 04

    Step 4

    Parallel Run

    Parallel Trial: A simulation run of the client’s payroll now takes place. This is a testing phase where we run a parallel process that results in what you already have in your legacy set up.

  • 05

    Step 5

    Live operation

    We’re live! The first full cycle of live operation where we’re fully responsible for the processing of your payroll through our system.

  • Hypercare

    With You Always: An additional month where the onboarding team will continue to support the Immedis service delivery team through another payroll cycle. The onboarding team will take care of closing out any outstanding actions.

Client Service Delivery

SUPPORT Client Service
Delivery

The complexities of global payroll can best be managed by experts in their field. What makes Immedis different is our team of qualified international payroll & tax experts providing advice and ensuring you remain compliant in each jurisdiction you operate in.

Your global payroll will be managed by a Senior Tax & Payroll Delivery Manager who will oversee all payroll operations worldwide. Acting as a single point of contact, they are available at any time to support your payroll queries.

See our Delivery Process

Compliance

SUPPORT Compliance

Immedis helps ensure our clients are compliant thanks to our qualified payroll & tax team who have in-depth knowledge on legislation around the world.
Compliance is also built into our technology, processes and ongoing training of employees.

  • Technology Payroll data is highly sensitive and our iConnect platform has been built with data protection including GDPR compliance at its heart
  • Process Our payroll processes ensure risks are monitored, identified and managed effectively while ensuring ineffective procedures are regularly adapted and improved.
  • People Staying up to date with data protection and local tax legislation is a top business priority, ensuring you have the right advice whenever you need.